The orlaveien™ online store is owned and operated by Guangzhou Xugu Trading Co., Ltd.

By accessing orlaveien.com, browsing products, creating an account where available, or placing an order, you acknowledge that you have read and agree to these Terms and Conditions and the policies referenced on this page.

If you do not agree to these terms, please discontinue use of the website and do not submit an order.

You must be at least 18 years old or have reached the legal age required to enter into a binding purchase agreement in your place of residence.

If you have not reached the applicable legal age, you may use the store only with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and that you are legally permitted to complete the transaction.

If account functionality is available and you choose to create an account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

You should notify us promptly if you believe your account has been accessed or used without authorization.

We may restrict or suspend account access where reasonably necessary to protect customers, the website, or the integrity of transactions.

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, specifications, prices, and availability accurately.

Product colors and visual details may appear differently depending on photography, lighting, screen settings, and device display characteristics. Measurements and other specifications should be reviewed before purchase.

Product descriptions and photographs are provided to help customers make informed purchasing decisions. If you have a question about a product, please contact customer support before placing your order.

Submitting an order constitutes an offer to purchase the products included in that order. An automated order confirmation acknowledges receipt of the request but does not necessarily mean the order has been finally accepted.

Payment verification, inventory review, fraud-prevention checks, and fulfillment checks may be required before an order is accepted or dispatched.

We may need to decline, limit, or cancel an order because of:

• Payment failure or unsuccessful verification.
• Suspected unauthorized, fraudulent, or abusive activity.
• Unavailable inventory.
• An apparent pricing or product-information error.
• Legal, shipping, or fulfillment restrictions.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded in accordance with the relevant payment process and applicable law.

Prices on orlaveien.com are displayed in the currency shown on the website or at checkout. Unless another currency is clearly indicated, prices are displayed in U.S. dollars (USD).

Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and final order total.

By submitting payment details, you confirm that you are authorized to use the selected payment method and authorize the applicable transaction.

Payment processing is handled through Shopify and applicable payment service providers. Additional information is available on our Payment & Security page.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually busy periods, processing may require additional time.

For standard shipping to supported United States destinations, estimated carrier transit time is generally 10–15 business days after dispatch.

Processing time and carrier transit time are separate periods. Delivery estimates are provided as guidance and are not guaranteed arrival dates.

Shipping options, applicable charges, and further information are available in our Shipping Policy .

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions and exceptions set out in our Return & Refund Policy.

Before returning an item, contact customer support and wait for the applicable return instructions. Please do not send merchandise to the registered business address unless that destination has been specifically authorized for your return.

After an approved return has been received, inspected, and approved, an eligible refund is generally initiated to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit.

Full details are available in our Return & Refund Policy .

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery where practicable.

Please provide the following information where available:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the item and the problem.
• Photographs of the packaging and shipping label where relevant.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution without additional costs caused by an error attributable to us, subject to applicable law.

Change or cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to assist before fulfillment begins, but a change or cancellation cannot be guaranteed after processing, fulfillment, packaging, or shipment preparation has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Nothing in this section limits any cancellation or other rights that cannot lawfully be excluded under applicable law.

Promotional offers and discount codes may be subject to expiration dates, eligibility requirements, minimum purchase amounts, product exclusions, availability, usage limits, or other conditions presented with the applicable offer.

Unless otherwise stated, promotions cannot be redeemed for cash and may not be combined with other offers.

Discounts should be applied before checkout is completed. Please confirm that the discount is reflected in the order total before submitting payment.

Products must be used lawfully and in accordance with the applicable product description, care information, specifications, and safety instructions.

You are responsible for reviewing product information before use and for using products in a manner appropriate to their intended purpose.

Do not use a product in a manner contrary to its stated instructions, applicable safety requirements, or intended purpose.

Customers interested in unusually large orders, wholesale purchasing, or commercial resale should contact us before placing an order so that availability and applicable terms can be reviewed.

Unless expressly authorized in writing, purchasing products does not authorize any person or business to represent itself as an official or authorized orlaveien™ distributor, agent, representative, partner, or retailer.

The orlaveien™ name, branding, website design, graphics, photographs, product presentation, text, and other original store content are owned by or licensed to the relevant rights holders and are protected to the extent provided by applicable law.

You may use the website for personal shopping and other lawful purposes. Store content may not be copied, republished, modified, distributed, or commercially exploited without permission, except where applicable law permits such use.

Nothing on this website grants permission to use protected trademarks, designs, photographs, or other intellectual property without appropriate authorization.

If the website allows you to submit a review, photograph, comment, or other content, you are responsible for ensuring that your submission is accurate, lawful, and does not infringe another person's rights.

By voluntarily submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, and display that content for operating, promoting, and improving the store, subject to applicable law and our Privacy Policy.

We may decline or remove content that is unlawful, fraudulent, threatening, abusive, misleading, infringing, or otherwise inappropriate.

You may not use the website to:

• Commit fraud or engage in unlawful activity.
• Submit false, misleading, or unauthorized payment information.
• Interfere with website security, operation, or availability.
• Introduce malicious code or attempt unauthorized access.
• Collect information about other users without authorization.
• Infringe intellectual property, privacy, or other legal rights.
• Misrepresent your identity or relationship with orlaveien™.

We may restrict access, cancel affected orders, or take other reasonable action when prohibited activity is identified, subject to applicable law.

Our store uses Shopify and may rely on third-party payment, shipping, analytics, communication, and other service providers to operate the website and process orders.

The website may also contain links to third-party websites or services. Their products, content, availability, and data practices may be governed by their own terms and policies.

We encourage you to review the applicable terms and privacy information before using a third-party service.

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier interruptions, transportation restrictions, labor disruptions, government action, customs delays, infrastructure failures, or widespread technical outages.

Where such an event affects an order, we will make reasonable efforts to communicate available information and provide an appropriate solution under the circumstances.

This section does not exclude any responsibility that applicable law does not permit us to exclude.

To the extent permitted by applicable law, the website and store services are provided subject to the terms and conditions stated here and any mandatory legal requirements.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website, a transaction, or product use.

Nothing in these Terms excludes or restricts consumer rights, remedies, warranties, or liabilities that applicable law does not permit to be excluded or restricted.

These Terms and purchases made through the store are subject to applicable law, including mandatory consumer-protection requirements that apply based on the transaction or customer's location.

If a dispute arises, we encourage you to contact customer support first so that both parties can attempt to resolve the matter in good faith.

Nothing in this section prevents either party from using rights or remedies available under applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not necessarily waive the right to enforce that or another provision later.

We may revise these Terms when our services, business practices, technology, store policies, or applicable requirements change.

The current version will be posted on orlaveien.com with an updated revision date. Unless applicable law requires otherwise, the version in effect when an order is submitted generally applies to that transaction.

We encourage customers to review this page periodically for material updates.