After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

Orders are processed after successful payment. Additional verification may be necessary before an order can be prepared for dispatch.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order processing time and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier disruptions, holidays, customs procedures where applicable, remote destinations, or other circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination and available delivery service.

You will have an opportunity to review the applicable shipping cost and final order total before submitting payment.

Any shipping promotion, free-shipping offer, or other delivery-related condition will be subject to the terms presented with the applicable offer.

Please review the shipping method, delivery address, and final total carefully before completing your purchase.

Depending on inventory availability, product location, package requirements, and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Guangzhou Xugu Trading Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

If an order is dispatched in multiple packages, the tracking information for each available shipment may be provided separately.

Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing the available tracking details will normally be sent to the email address entered during checkout.

The carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, destination, and available shipping service.

Please check your order confirmation and shipping notification for the tracking details associated with your shipment.

Please review your name, delivery address, apartment or unit number, postal code, and contact information carefully before submitting your order.

If you discover an error after ordering, contact service@orlaveien.com as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but a change cannot be guaranteed after processing or shipment preparation has started.

Once a parcel has been dispatched, address changes may depend on the carrier's available services and applicable restrictions.

Reasonable reshipping costs may apply when an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

Availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the product, destination, and carriers available at the time of purchase.

If an address is supported, the available shipping option will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.

Some products or shipping services may have additional destination restrictions. Please contact customer support before ordering if you need clarification about a particular address.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number. We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

Tracking updates may depend on when a carrier scans and processes the parcel. A temporary lack of movement information does not by itself confirm that a shipment has been lost.

If a package appears to have been lost while in transit, please contact customer support with your order number.

After the available tracking information and shipment circumstances have been reviewed, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed and a remedy is applicable.

Please retain any relevant shipping notifications and tracking information while the issue is being reviewed.

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery claim. If the package still cannot be located, contact us with your order number so the circumstances can be reviewed.

Where appropriate, we may request additional delivery details or contact the relevant carrier to investigate the reported issue.

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from its product description.

Because orlaveien™ offers precision cutting tools, measuring accessories, sewing machine notions, and quilting essentials, please describe the affected item and the issue clearly so that we can review your report.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the item and the issue, where appropriate.
• A photograph of the exterior packaging and shipping label, where relevant.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or other applicable solution without requiring you to bear additional costs caused by that error.

orlaveien™ primarily serves customers in the United States. Where delivery to another destination is available, the applicable shipping options will be displayed during checkout.

An international destination may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states that these costs are included, such charges imposed by a government, customs authority, carrier, or broker are generally the recipient's responsibility, subject to applicable law.

Customs procedures and local import requirements may affect the final delivery time. Customers are responsible for providing accurate destination information and complying with applicable import requirements.