Depending on how you interact with our store, we may collect or process the following categories of information:

• Contact information, including your name, email address, telephone number where provided, billing address, and shipping address.
• Order and transaction information, including your order number, products purchased, order value, shipping details, transaction status, returns, and refunds.
• Account information if you choose to create or use a customer account.
• Information you provide when communicating with customer support.
• Device and website-usage information, such as browser type, device type, IP address, cookie identifiers, and website interactions.
• Payment-related information handled by Shopify and applicable payment providers to authorize and process a transaction.

orlaveien™ does not store complete credit or debit card numbers on its own servers. Payment details are handled through the applicable checkout and payment service systems.

Personal information may be collected:

• Directly from you when you place an order, submit information, or contact us.
• Automatically through cookies, pixels, logs, and similar technologies when you use the website.
• From Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in your transaction.
• From advertising, analytics, or marketing services where those services are enabled and permitted.

The information collected depends on the features you use, the choices you make, and the services available during your visit or purchase.

Personal information may be used to:

• Process, verify, fulfill, and deliver orders.
• Send order confirmations, shipment notices, and tracking information.
• Provide customer service and respond to inquiries.
• Review returns, refunds, disputes, and payment questions.
• Detect and prevent fraud, misuse, and security incidents.
• Maintain, troubleshoot, analyze, and improve our website and shopping experience.
• Personalize content or provide marketing communications where permitted.
• Meet applicable legal, regulatory, accounting, tax, and recordkeeping obligations.
• Establish, exercise, or defend legal claims.

The legal basis for processing, where required, depends on the nature of the information, the purpose of use, your location, and applicable law.

Our website and services may use cookies, pixels, logs, and similar technologies to support website functionality, checkout, shopping-cart operation, user preferences, analytics, security, fraud prevention, and advertising where applicable.

Some technologies are necessary for core store functions, while others may support optional analytics or marketing activities. Their availability and use depend on the services enabled on our store and applicable consent requirements.

Your browser, device, and available privacy controls may allow you to restrict or remove certain cookies. Disabling technologies necessary for store operation may affect shopping-cart, account, checkout, or other website functionality.

Personal information may be disclosed to service providers where reasonably necessary to operate our store, complete transactions, or provide requested services, including:

• Shopify and other e-commerce technology providers.
• Payment processors, banks, and financial-service providers.
• Shipping carriers, warehouses, and fulfillment partners.
• Customer-service and communication providers.
• Analytics, hosting, website-security, and fraud-prevention providers.
• Advertising and marketing providers where those services are enabled and permitted.
• Professional advisers, insurers, auditors, or business service providers where reasonably necessary.
• Government, regulatory, or law-enforcement authorities where disclosure is required or permitted by law.

We may also disclose information in connection with a business reorganization, merger, financing, acquisition, sale, or transfer, subject to applicable requirements.

We do not rent personal information to unrelated third parties for their independent use.

Depending on the technologies enabled on our store, some advertising-related disclosures may be treated as a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws, even when no money is exchanged.

Where applicable, eligible users may exercise available privacy choices through the store's privacy controls or by contacting us at service@orlaveien.com .

The availability of specific opt-out rights depends on applicable law and the processing activities involved.

Our online store uses Shopify's e-commerce infrastructure. Information necessary to operate the store and complete purchases may therefore be processed by Shopify and applicable service providers in accordance with their respective privacy practices and legal obligations.

Shopify's processing may include activities necessary for checkout, payment processing, fraud prevention, order administration, and other store functions.

For further information about Shopify's handling of personal information, please review the privacy information made available by Shopify.

Personal information is retained for as long as reasonably necessary for transactions, order administration, customer support, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it is used, the systems in which it is stored, and applicable requirements.

Where information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable retention practices and legal obligations.

Depending on your state or country of residence and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Receive a portable copy of certain information.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions concerning a privacy request where applicable.
• Exercise applicable rights without unlawful discrimination.

These rights are subject to applicable exceptions and limitations. We may need to verify your identity and request before taking action.

To submit a privacy-related request, email service@orlaveien.com with the subject line Privacy Request.

Please describe your request and provide enough information for us to identify the relevant account or transaction. Do not send complete payment-card or banking information by email.

Where permitted, an authorized agent may submit a request on your behalf. We may request evidence of the agent's authority and may need to verify your identity directly.

If you choose to receive promotional emails, you may unsubscribe using the unsubscribe option included in those communications or by contacting us.

Transactional communications relating to purchases, payments, shipments, returns, refunds, security, or customer-support matters may still be sent where necessary.

Your marketing preferences do not necessarily affect service-related messages needed to administer an existing order or respond to your request.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

No method of online transmission or electronic storage can be guaranteed to be completely secure. Customers should protect their account credentials and contact us if they suspect unauthorized account or order activity.

Please avoid sending sensitive payment details or passwords through ordinary email.

Our store is intended for general consumer shopping and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information, please contact us so the matter can be reviewed.

Where required by law, we will take appropriate steps in response to a verified request concerning a child's personal information.

Because orlaveien™ and its service providers may operate internationally, personal information may be processed or stored in jurisdictions different from the location from which you access the website.

Where required, international processing or transfers will be handled subject to applicable legal requirements and safeguards.

Our website may rely on or provide links to third-party websites, platforms, or services. Their collection and handling of information are governed by their own privacy policies and terms.

We encourage you to review the privacy information provided by a third-party service before submitting personal information to it.

We are not responsible for the independent privacy practices of third-party services, except where applicable law provides otherwise.

We may revise this Privacy Policy when our services, technology, business practices, service providers, or applicable requirements change.

The current version will be posted on this page with an updated revision date. Where appropriate, we may provide additional notice of material changes.

Your continued use of the store is subject to applicable law and the privacy practices described in the version of this policy that applies.