Contact Us
Order Support
Helpful Service
How can we help?
Have a question about one of our sewing or quilting tools, an existing order, shipping, tracking, payment, a return, or a refund? Contact the orlaveien™ customer-support team and we will be happy to assist you.
service@orlaveien.com
1–2 Business Days
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
To help us review the issue as efficiently as possible, please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs or short videos, where appropriate.
- A photograph of the shipping label and exterior packaging, if applicable.
After the issue has been reviewed and confirmed, we will provide an appropriate solution based on the circumstances, which may include a replacement, reshipment, refund, or other reasonable resolution.
Please note: Minor differences in finish, color tone, texture, packaging, or small production details may occur depending on the item. These variations are not always considered defects and will be assessed in context.
Before Returning an Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Response Time
We aim to respond to customer inquiries within 1–2 business days. Requests requiring further review with a shipping carrier, payment provider, fulfillment partner, or another relevant service provider may require additional processing time.